Job Description

Job Description

Job Description

HTS is seeking a talented IT Systems Administrator to join its team. The individual must demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in supporting all aspects of the IT ecosystem.

The Systems Administrator has responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments.

Candidate must be available to commute to office daily.

Responsibilities include:

• Perform rapid analysis of desktop, server and network level incidents and consistently demonstrate the ability to determine the root cause
• Ensure all client issues and resolutions are tracked in the ticketing system
• Develop, track and maintain documentation of client IT environments
• Troubleshoot and research server level issues and network level issues independently
• While working in client environments, identify opportunities for improvement.
• Perform constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management
• Manage and maintain client relationships, ensuring high levels of customer satisfaction

Requirements:

• Bachelor’s degree, technical degree or equivalent working experience
• 3+ years providing support for end-users via remote access tools
• 3+ years desktop and/or server support experience in the last 5 years
• 3+ years Microsoft 365 administration experience
• 5+ years experience with Microsoft Server and Workstation technologies
• 3+ years experience supporting VPN and other remote access technologies
• Firm understanding of layer 2/3 networking
• The ability to articulate technical information and convey to non-technical people
• Availability to work after hours and/or on weekends when necessary
• Must be able to work effectively in a team environment as well as alone
• Excellent customer service skills
• Excellent problem solving skills with the ability to prioritize and coordinate between tasks

Desired:

• Microsoft certifications (MCITP)
• Experience with telephone systems administration and VoIP
• Experience with installation and management of data cabling infrastructure
• Experience with server virtualization (VMware)

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