Technology Alignment Manager Job at Omni Strategic Technologies Inc, Wheeling, WV

V2ZRUkJKYUozQS9uWkdWcVRpYTF4TXMr
  • Omni Strategic Technologies Inc
  • Wheeling, WV

Job Description

Job Type


Full-time

Description

We integrate technology with business to grow revenue, save time, and improve the bottom line. Because we value and care for one another, we foster a culture to pursue career ambitions yet understand that we achieve more together than we can as individuals. We attract accomplished professionals to provide superior client care and outstanding business results. Together, we create our future.

The Technology Alignment Manager serves as Omni's "eyes and ears" with assigned managed service clients, enabling our vCIOs/advisors to deliver high-level strategic counsel and recommendations. In addition, he/she is responsible for supporting and/or resolving help desk tickets and contributing to technical service projects as assigned. Services are delivered both on-site and virtually depending on the task or issue at hand.

1. Deliver proactive services to assigned clients. This includes but is not limited to:
  • Performing Technical Alignment against established standards
  • Verifying centralized services
  • Fostering the client relationship by owning the technical aspects of their managed service agreement
2. Develop and maintain technical knowledge of assigned clients' environment including how they use technology. This includes but is not limited to
  • Hardware, software, cloud inventory
  • LOB applications
  • Vendor relationships
3. Contribute to the triaging and resolution of help desk tickets as needed, regardless of TAM assignment.

4. Adhere to - and when possible, contribute new thinking to - Omni policies, procedures, and best practices.

5. Diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.

6. Design, implement, manage, and support client projects, seeing them through completion. Projects may include:
  • Network level topology (WAN and LAN connectivity, routers, firewalls, and security).
  • Hosted and cloud solutions for customers using appropriate technologies that meet their requirements.
  • Disaster recovery solutions.
7. Other duties and projects as assigned.

Requirements

  • 5+ years of experience of increasing levels of technical knowledge and exposure to the following technologies: desktop support and troubleshooting, networking, routing, active directory, and disaster recovery.?
  • Knowledge of IT systems including servers, desktops, scripting, routers, switches, and firewalls as well as peripheral devices, including network printers, webcams, scanners, etc. Additionally, please see the products list below.
  • Demonstrated success in providing support and problem resolution with unfamiliar systems, software, and hardware. Strong troubleshooting skills and the ability to evaluate and manage changes, understanding their impact to systems, business, and users.
  • Excellent interpersonal and organizational skills, including the ability to deal with clients and colleagues of all backgrounds in a fast-paced, high-performance work environment.
  • Desire to continually learn innovative technologies and develop greater skill sets. Certifications like A+, Network+, Microsoft 365 Fundamentals are preferred, but not required for placement.
  • Excellent written and oral communication skills, with an ability to communicate technical information and ideas in user-friendly language to clients.
  • Passion for customer service. We go above and beyond to provide our customers with excellent service and we expect our team members to have the same mindset.
Familiarity of Products Preferred:
  • Anti-Virus and malware protection solutions?
  • Microsoft Office 365?
  • Windows Server 2012/2016/2019/20222 and Windows 10/11
  • Backup Solutions
  • Cloud computing infrastructure?
  • ConnectWise Manage, Automate, and Control?
  • Brightguage dashboards
NO PHONE CALLS PLEASE

Equal Opportunity Employer

Job Tags

Full time,

Similar Jobs

Hearing Healthcare Recruiters, LLC

Audiologist and Hearing Aid Specialist Wanted Job at Hearing Healthcare Recruiters, LLC

 ...Responsibilities/Job Details: Specialize in cochlear implants and hearing aids. Serve patients aged 6 and up. Opportunity to develop...  ..., ENTs, Hearing Industry Manufacturers, Hearing Instrument Specialists, Hospitals, Manufacturer Representatives, Private Practices,... 

Mile One Automotive

Technician - Hall Nissan Virginia Beach Job at Mile One Automotive

 ...Job Description At Hall Nissan Virginia Beach, our technicians can expect a premier hiring package because we offer the best for our Technicians. We are looking for State Inspection-certified technicians for our busy shop. Experience Everything MileOne has to Offer... 

HearUSA Retail

Audiologist/ Licensed Hearing Aid Specialist Job at HearUSA Retail

ABOUT US:HearUSA is a leader in hearing health. We are on a mission to make hearing care simpler...  ...:~Perform hearing testing, hearing aid selection, and fitting to all clinic...  ...Experience in a similar Audiology or Hearing Aid Specialist role.~Active state license in Audiology... 

Citigroup, Inc.

US Personal Banking, Customer Experience Research and Insights - SVP - Hybrid Job at Citigroup, Inc.

Citi is one of the leading banks and card issuers in the US, serving millions of customers every day. As part of the US Customer Experience organization the SVP of Market Research/Consumer Insights will be part of the Research and CX Insights team responsible for designing... 

Oncology Consultants

Medical Account Auditor Job at Oncology Consultants

 ...The Patient Account Auditor works closely with the Revenue Cycle Management, Charge Reviewers, Payment Posters, Collectors, Prior Authorization and Eligibility/Verification team. Shift Schedule: ~ Mon - Fri: 8am - 5pm Benefits: ~ Insurances: Life, medical...